Privacy Policy

At Note Echo, developed by COD Innovations, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI-powered study assistant application.

By using Note Echo, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

When you create an account or use Note Echo, we may collect the following personal information:

• • Account Information: Name, email address, phone number, profile picture
• • Authentication Data: Password (encrypted), login credentials, authentication tokens
• • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

1.2 User Content

Note Echo processes content that you create, upload, or record within the app:

• • Audio Recordings: Lecture recordings and voice notes you create
• • Text Content: Notes, summaries, and text you generate or input
• • Uploaded Files: PDFs, images, documents, and textbooks you upload
• • Chat History: Questions you ask and AI responses generated
• • Study Materials: Exam questions, practice materials, and exported PDFs

1.3 Usage Data

We automatically collect information about how you use Note Echo:

• • Device information (device type, operating system, unique device identifiers)
• • App usage patterns (features used, session duration, frequency of use)
• • IP address and general location data
• • Crash reports and error logs
• • Performance and analytics data

1.4 Cookies and Tracking Technologies

We use cookies, analytics tools, and similar tracking technologies to enhance your experience, analyze app performance, and understand user behavior. You can manage cookie preferences through your device settings.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Improve Our Service

• • Process your audio recordings through AI transcription systems
• • Generate clean, organized notes from your content
• • Enable AI chat functionality to answer your questions
• • Create exam questions based on your study materials
• • Process uploaded PDFs and images for note generation
• • Allow you to save, organize, and export your notes

2.2 To Personalize Your Experience

• • Customize AI responses based on your learning patterns
• • Recommend relevant study materials and features
• • Remember your preferences and settings

2.3 For Communication and Support

• • Send service updates, security alerts, and technical notices
• • Respond to your inquiries and provide customer support
• • Notify you about new features, updates, and improvements
• • Send promotional content (only with your consent)

2.4 For Security and Legal Compliance

• • Detect and prevent fraud, abuse, and security threats
• • Enforce our Terms of Service
• • Comply with legal obligations and regulatory requirements
• • Protect our rights, privacy, safety, and property

2.5 For Analytics and Research

• • Analyze usage trends and app performance
• • Conduct research to improve AI accuracy and features
• • Generate aggregated, anonymized statistics

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 With Service Providers

We work with trusted third-party service providers who assist us in operating Note Echo:

• • Cloud Storage Providers: To store your notes and uploaded content securely
• • AI and Machine Learning Services: To process transcriptions, generate notes, and power chat functionality
• • Payment Processors: To handle subscription payments securely
• • Analytics Providers: To understand app usage and improve performance
• • Customer Support Tools: To provide technical assistance

These service providers are contractually obligated to protect your data and use it only for the services they provide to us.

3.2 For Legal Reasons

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• • Comply with legal obligations, court orders, or government requests
• • Enforce our Terms of Service
• • Protect the rights, property, or safety of COD Innovations, our users, or others
• • Prevent fraud or security threats

3.3 Business Transfers

If COD Innovations is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and provide options regarding your data.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Storage and Security

4.1 How We Protect Your Data

We implement industry-standard security measures to protect your information:

• • Encryption: Data is encrypted in transit (using SSL/TLS) and at rest
• • Access Controls: Strict internal access policies limit who can view your data
• • Secure Infrastructure: We use reputable cloud providers with robust security
• • Regular Audits: Periodic security assessments and vulnerability testing
• • Authentication: Secure login systems with password hashing

4.2 Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• • Active Accounts: Your notes, recordings, and content are stored while your account is active
• • Deleted Accounts: Data is deleted within 90 days of account deletion, except where required by law
• • Backup Data: Some data may be retained in backup systems for up to 180 days
• • Legal Requirements: Certain data may be retained longer to comply with legal obligations

4.3 Data Location

Your data may be stored and processed in data centers located in various countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your data regardless of location.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• • Access: Request a copy of the personal information we hold about you
• • Correction: Request correction of inaccurate or incomplete information
• • Deletion: Request deletion of your personal data (subject to legal requirements)
• • Data Portability: Request your data in a structured, machine-readable format
• • Objection: Object to certain processing of your data
• • Restriction: Request restriction of processing under certain circumstances
• • Withdraw Consent: Withdraw consent for data processing where we rely on consent

To exercise any of these rights, please contact us at support@noteecho.com. We will respond to your request within 30 days.

Note: You can also manage many of your preferences directly within the Note Echo app settings, including deleting your account and downloading your data.

6. Children's Privacy

Note Echo is designed for students of various ages. We are committed to protecting the privacy of children who use our Service:

• • Users under the age of 13 must have parental or guardian consent to use Note Echo
• • We do not knowingly collect personal information from children under 13 without parental consent
• • If we discover we have collected data from a child under 13 without consent, we will delete it immediately
• • Parents or guardians can contact us to review, modify, or delete their child's information

If you believe we have collected information from a child without proper consent, please contact us immediately at support@noteecho.com.

7. Third-Party Links and Services

Note Echo may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you interact with through Note Echo. Our Privacy Policy does not apply to third-party services.

8. International Data Transfers

Note Echo is operated globally, and your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.

When we transfer your data internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy, including:

• • Standard contractual clauses approved by regulatory authorities
• • Ensuring service providers comply with applicable data protection laws
• • Implementing technical and organizational security measures

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• • Right to know what personal information we collect, use, and share
• • Right to delete your personal information
• • Right to opt-out of the sale of personal information (Note: we do not sell your data)
• • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@noteecho.com with "CCPA Request" in the subject line.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• • Right of access, rectification, erasure, and data portability
• • Right to restrict or object to processing
• • Right to withdraw consent at any time
• • Right to lodge a complaint with your local supervisory authority

Our legal basis for processing your data includes:

• • Contract Performance: To provide Note Echo services
• • Legitimate Interests: To improve our services and ensure security
• • Consent: Where you have provided explicit consent
• • Legal Obligation: To comply with applicable laws

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• • Update the "Last Updated" date at the top of this policy
• • Notify you through the app or via email for significant changes
• • Provide you with an opportunity to review the updated policy

Your continued use of Note Echo after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within 30 days.